Dear Sir/Madam I am writing to complain about an MP3 player I ordered from your web store last week on 14th of December 2011. I must inform you that I was waiting for my shipment more than 2 weeks, instead of promised by your shop courier service 3 days. What is more, the package was not properly secured by the tape so it was a little bit damaged outside and inside too. Firstly, the screen of MP3 player was cracked so I cannot use it....