SUPER SHOP Walthamstow 210W 009E London

Dear Sir or Madame I am writing to complain about the camera I bought in your shop. Unfortunately, It worked only for a few days and then something broke down. I bought it five days ago because I wanted to take some photos on my sister’s wedding. I had checked everything before I went there. It was all right. I took some photos in the church and during the reception but when I wanted to use this camera in the evening the flash did not turn on. I changed the batteries but nothing happened. I was very disappointed and annoyed because your employee had assured me that it was a high quality equipment. What is more, I had to wait for it for about a week and none of your employees contacted me to give some information concerning the order. They did not answer my emails and phone calls. As a consequence I want a full refund or a new camera at once. I would like to know when you will be able to come to your decision. If again you will not answer my calls or emails I will contact my lawyer. I am looking forward to hearing from you. Yours faithfully, XYZ