letter of complaint

Dear Sirs, Your shipment was at last delivered from the air freight terminal yesterday. The number of cases checked with your advice note but we were surprised to find that their contents corresponded to item FFT of your catalogue and not the 7 FT’s we ordered. The mix-up is likely due to misreading our order sheet. We are holding the FFT’s at your disposal but must urgently request that you let us have the items we did order without delay.

Dear Sirs, Your shipment was at last delivered from the air freight terminal yesterday. The number of cases checked with your advice note but we were surprised to find that their contents corresponded to item FFT of your catalogue and not the 7 FT’s we ordered. The mix-up is likely due to misreading our order sheet. We are holding the FFT’s at your disposal but must urgently request that you let us have the items we did order without delay. Should you not solve this problem, we will have to take the matter to the court to resolve this dispute. Yours faithfully,..